Roborock Support
Malaysia After Sales and Warranty Help
Service & Warranty
Your Roborock vacuum is built to last. However, we also offer a comprehensive warranty should anything go wrong. To request a warranty claim, please email roborock@hellosmart.com.my
Customer Care
Roborock Service Centre
Hello Smart HQ(Mon-Fri; 9am-6pm)
Hello Smart Sdn Bhd, 3rd Floor, Bangunan Kompleks Wan Kien 50, Jalan Penchala, Seksyen 51, 46050 Petaling Jaya, Selangor
*Note: Please avoid lunch break (1-2pm)
Hello Smart Retail Store @ Pavilion Bukit Jalil (Mon-Sun;10am-10pm)
Hello Smart Sdn Bhd, Lot 1.61.00, Level 1(Pink Zone), Pavilion Bukit Jalil, No.2, Persiaran Jalil 8, Bandar Bukit Jalil, 57000 Kuala Lumpur